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Hospitality Business Review proudly presents the Hotel General Manager of the Year 2026, recognizing leaders who are steering hotel operations with a strong focus on service excellence, guest satisfaction, and efficiency across diverse hospitality markets. These professionals oversee property performance, team leadership, revenue management, and guest experience strategies while ensuring seamless coordination across departments in highly competitive environments. Their leadership helps hotels elevate service standards, strengthen brand reputation, and deliver consistent, high-quality guest experiences that drive loyalty and long-term business success.
VP-General Manager, Hotel Nikko San Francisco
Casey Neuburger is a human resources executive with expertise in talent strategy, employee relations, and organizational development. Throughout her career, she has helped organizations build strong workplace cultures and support business growth through people-focused initiatives. Her work centers on leadership development, employee engagement, and creating environments where individuals and teams can thrive.